Support and Service Levels
INCLUDES CLOUD HOSTING
WHAT YOU GET:
Universal training sessions, videos, and guides
Support via ticketing platform for: handheld devices, handheld app, and portals
Interius App (formerly COS Mobile) Support
24/7 portal surveyance (Ensuring your portals are collecting and transmitting data)
Reporting Access
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Cycle Count Report
-
Container Inventory Distribution Report
-
User Guide/”How To” Video Library
Ability to scan assets for ONE Empower+ Customer
Additional Reports***
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“Where to Work” Real-Time Dashboard
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Cycle Count Results Report/Dashboard
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Container Days on Hand Report/Dashboard*
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Door Transaction Report/Dashboard
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Container Inventory Aging Report/Dashboard
Ability to set Alerts and Notifications
Schedule targeted training sessions directed to your
specific organization
Access to Surgere advanced analytics platform
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Lane Assignment Report
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Historical data to improve performance
Ability to scan and report on assets for MULTIPLE Customers
Schedule custom training events
Experience accelerated value realization with a designated
Surgere Customer Experience team member
Dedicated configurable software instance for internal tracking of your own assets
Access to Surgere’s API toolkit for legacy system(s) integration
Mutual visibility with other suppliers, trading partners,
cross docks, etc***
ENGAGE
**
ELEVATE
**
EMPOWER
EMPOWER+
**
****
Available if Empower Plus Customer (formerly
AutoSphere Member) participates in the
Container Days on Hand Report/Dashboard
*
*** Feature (or similar) coming soon!
Experience the Surgere Interius™ SaaS Suite
Finally, the solution to see inside your supply chain.
Flexible, Scaleable, Secure - Interius.
Interius™ encompasses Surgere's expanding and flexible IoT sensor-based technology to accurately gather activity data. Interius is comprised of specific modules that deliver insight from yard, waste management, and container tracking.